Withdrawal Policy
This document is an independent, general summary written for reference purposes. It does not replace the official Withdrawal Policy published by Spins of Glory Casino, which should always be checked directly before requesting a payout.
1. Introduction
1.1. This Withdrawal Policy sets out, in general terms, how withdrawal requests are typically handled at Spins of Glory Casino. It forms part of the Terms and Conditions.
2. Eligibility to Withdraw
2.1. A withdrawal generally requires a verified account and a positive, unencumbered account balance, meaning any wagering requirements attached to bonus funds have already been met.
3. Identity Verification (KYC)
3.1. Before a first withdrawal is processed, standard identity verification generally applies. This typically includes a valid photo identification document and a proof of address dated within the last three months, together with confirmation of whichever payment method was used to fund the account.
3.2. This verification reflects standard industry practice for an offshore-licensed operator. It is separate from the AUSTRAC identity-verification threshold that applies specifically to Australian-licensed gambling businesses from 31 March 2026, since Spins of Glory Casino, as an Anjouan-licensed operator, sits outside that particular reporting framework.
4. Processing Times
4.1. Once verification documents are accepted, withdrawal requests are typically processed within 24 to 48 hours.
4.2. Cryptocurrency and e-wallet withdrawals generally complete faster than bank transfer, which commonly takes an additional three to five business days once a withdrawal has been approved.
5. Withdrawal Methods
5.1. Withdrawals are generally returned using a method capable of receiving funds, such as cryptocurrency (for example Bitcoin, Ethereum, or Litecoin), MiFinity, or bank transfer.
5.2. Neosurf, being a cash-purchased voucher, is typically available as a deposit method only, and is not generally used to receive withdrawals, consistent with how voucher-based payment methods work across the industry.
6. Currency
6.1. Withdrawals from an AUD-denominated account are generally paid out in Australian dollars, avoiding the currency conversion that would otherwise apply to an account held in a different currency.
7. Withdrawal Limits
7.1. Daily and monthly withdrawal limits typically apply, and can vary according to a Player's account or loyalty tier. Current limits should be confirmed directly with the Company, since specific figures are set and may be adjusted at the Company's own discretion.
8. Additional Verification
8.1. The Company reserves the right to request further verification at any stage, including in connection with a specific withdrawal request, where reasonably necessary for security or compliance purposes.
9. Refusal or Delay of Withdrawals
9.1. A withdrawal request may be delayed or refused where verification documents remain outstanding, where fraud or a breach of the Terms and Conditions is suspected, or where a dispute concerning the relevant funds is unresolved.
10. Cancelled Withdrawals
10.1. Where a withdrawal request is cancelled before processing, the relevant funds are generally returned to the Player's account balance.
11. Contact
11.1. Questions about a specific withdrawal can generally be directed to customer support via live chat or email.